Position Overview:
The Case Manager will operate as a member of the multidisciplinary treatment team by working closely with clinical, medical, and nursing staff. The Case Manager will assist in identifying and developing individualized treatment and service plans for patients. The Case Manager is responsible for helping patients and families to identify all needs during and following inpatient treatment and securing a comprehensive continuing care plan to address all identified needs. This includes completing any paperwork that may assist the patient in remaining in treatment (such as FMLA paperwork). Additionally, the Case Manager is responsible to ensure all consents for collateral contacts (5 points of contact) are secured and contacted in order to engage in the patient’s treatment as indicated. The Case Manager is also responsible for managing all referral source relationships for patients on their case load by following Referent Protocols and coordinating care.
Specific Responsibilities:
* Actively participate in the development and assessment of individual treatment and service plans
* Implement case management services in accordance with the individualized treatment plan beginning with obtaining consent for 5 points of contact and coordinating care with all collateral contacts for whom there is consent.
* Assist in identifying basic needs that must be addressed while in treatment including housing, physical health, abuse, death, financial issues, unemployment, parenting, etc., and seek out necessary resources to address identified needs.
* Ensure patient and family understand the importance of 12 step integration into Recovery Plan and develop plan post treatment for patient to continue 12 step practices.
* Collaborate and communicate with the patient, family, significant others, identified support systems, community providers, referral sources, and Business Development Officers about the clinical treatment plan including available options for ongoing treatment.
* Articulate a thorough explanation of the advantages and disadvantages of all available resources and services for ongoing treatment programs to patient, referent, families, and other stakeholders in patient treatment.
* Document regularly in the medical record ongoing progress towards case management treatment goals.
* Act as an advocate for all patients when working with external providers and speaking on their behalf
* Work collectively with the clinical team to engage, educate, and coordinate patient care with the patient, their identified supports, and community providers to ensure all services prescribed are implemented prior to treatment completion. This especially includes engagement in 12 step activities such as meeting participation, obtaining a sponsor, and setting up a plan to attend meetings post discharge. Exempt
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education and Experience:
* Bachelor’s Degree in a social work field or equivalent combination of education, training, and/or experience
* Minimum of one (1) year experience in Behavioral Health, Substance Abuse Treatment, or Psychiatric setting
* Knowledge of healthcare, detoxification process, addiction and co-occurring disorders, DSM and ASAM criteria, and terminology surrounding all of the above
* Ability to read and interpret written information; write clearly and informatively; and edit work for spelling and grammar.
* Ability to speak clearly and persuasively in both positive and negative situations; listen and obtain clarification when necessary; respond well to questions; demonstrate group presentation skills and actively participate in team meetings
* Working knowledge of Microsoft Programs (Word, Excel, and Outlook)
Competencies:
Job Knowledge: understands duties and responsibilities, understands company mission/values, knowledge of community resources, ability to network and form working relationships with community providers, willingness to engage in continuing education to keep job knowledge current, ability to utilize and navigate an electronic medical record
Communication: communicates well both verbally and in writing; creates accurate and punctual reports; delivers presentations clearly and efficiently; shares information and ideas with others; demonstrates good listening skills; ability to work directly with patients, families, and community providers
Problem Solving: ability to identify problems and conduct appropriate analyses to obtain the best solutions; involve treatment team members in seeking solutions to identified problems; respond quickly and appropriately to newly identified challenges
Time Management and Organizational Skills: ability to work with a diversity of patients with various different needs at various stages of life while adhering to all state and federal guidelines;
Decision Making: use effective approaches for choosing a course of action, developing appropriate solutions, and/or reaching conclusions; implement action plans consistent with available facts, constraints, resources, and anticipated consequences; demonstrate confidence in the work done to manage challenging situations
Collaboration: must be able to work in collaboration with other professionals and leaders across several disciplines, ability to motivate treatment team towards discharge planning when appropriate and obtain recommendations for ongoing treatment two (2)
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected